I’ve been asked a few times what the fuss is about, so I thought I’d write it down. I think these are the key points:
1 – It’s more than personal status updates
2 – It has the network effect
3 – It’s very good at the very new
1 – It’s not just personal status updates
Facebook statuses are typically:
“… is wrapping presents”
Twitter can be far more interesting and far more niche:
“Image evolution: a future classic demo of the potential of genetic algorithms/evolution http://is.gd/aYk2″
(thanks @toxi for that one)
Some people work hard to be interesting and informative for their network of followers.
2 – Twitter has the network effect
This is the crux of it. Facebook status updates are privately broadcast to your network of friends, and there they stop. Twitter isn’t (usually) private, and it’s customary to respond to others’ Tweets, and even to ‘retweet’ them verbatim. So there’s a network effect, especially given that some people have tens of thousands of followers.
A while ago, this ad for Motrin painkillers illustrated the power of the network. There was some zealous lambasting within hours, using the tag #motrinmoms. The brilliant “boob job” backlash video, was created and it all ended with the company apologizing.
Motrin hit a nerve, but it was the readiness of a network on Twitter that created the outcome.
3 – Twitter’s very good at the very new
Google constantly trawls the web updating its search database, but there’s a lag between when content is published and when it shows up in Google search. (e.g. I just timed a 12 minute lag on bbc.co.uk, and less popular sites take days.)
If you search Twitter, there’s no such lag. The other day when Gmail went down, Twitter was the place to get updates.
On search.twitter.com, beneath the search box are the current hot ‘trending’ topics. Right now America’s about to be engulfed by snow storms, and the Twitter folk there are using the tag #snowmageddon.
Is this why people and businesses are taking Twitter so seriously
I think so. Many companies are on Twitter already. Dell can’t get enough of it. There’s considerable discussion on whether and how brands should be on Twitter.
Many doubt it, but I believe that there is potential for direct returns on investment.
If your customer complains about you on Twitter and you reply and help out, that’s compelling.
If your competitor’s customer complains about them on Twitter and you reply and help out …